Return Policy

As a skin care company, we have a strict no returns or exchanges policy due to the nature of our Goods. 

However, if you receive any broken or damaged items, please contact our customer support team within 7 days of delivery, and we will gladly reship the damaged items at no extra cost. We value your satisfaction and want to ensure you have a positive experience with our products. Thank you for your understanding.

Policy Description: Shipping Service Mistakes Exemption

At NAKEDISTSKIN we strive to provide exceptional customer service and ensure that your orders are delivered promptly and accurately. However, we understand that unforeseen shipping issues may occur, which are beyond our control. Therefore, we would like to inform our valued customers of our policy regarding reshipments for any mistakes made by shipping services.

NAKEDISTSKIN shall not be held responsible for reshipments or refunds in cases where shipping services, such as couriers or postal carriers, are responsible for mistakes, delays, or errors during the delivery process. These mistakes may include but are not limited to:

1. Incorrect Address: If the shipping service delivers to the wrong address due to an incorrect or incomplete address provided by the customer at the time of purchase.

2. Delayed Deliveries: If the shipping service experiences unforeseen delays during transit that result in late deliveries.

3. Lost Packages: If the shipping service misplaces or loses packages during the delivery process.

In such cases, customers are encouraged to contact the respective shipping service directly to address the issue and seek resolution. We recommend reaching out to the shipping service's customer support and providing them with the necessary details for investigation and assistance.

NAKEDISTSKIN will, however, do its best to support customers in resolving such issues by providing any necessary documentation or evidence of shipment, if available. We will also assist customers in liaising with the shipping service to the best of our ability.

We appreciate your understanding and cooperation in these matters. Rest assured that we are committed to offering exceptional products and services, and we will continue to work diligently to ensure a positive shopping experience for all our customers.

If you have any questions or require further assistance, please don't hesitate to contact our customer support team. Thank you for choosing NAKEDISTSKIN as your trusted skin care provider.